Warranty coverage varies based on the particular issue. If you have warranty issues that need to be addressed, please refer to the information below to help you understand who you need to contact for resolution. All durations are calculated from the date of install.
Covered by WaterPointe Pools for (1) year from the date of startup. (e.g. plumbing, electrical, tile, coping, decking)
Please follow the link below to a warranty form. Fill this form out completely and submit, and we will be notified of your request. Once received we will schedule these replacements with the appropriate contractor. Remember, workmanship warranty claims will only be completed at no cost to the homeowner, within one year from the date of installation.
The equipment warranty is 3 years on all Pentair brand items and is offered through Pentair directly.
Please follow the link below to the equipment warranty form. Fill this form out completely and submit, and we will be notified of your request. Once received we will schedule these replacements with the appropriate contractor. Remember, Pentair equipment warranty claims will only be completed at no cost to the homeowner, within three years from the date of installation.
Pentair
1-800-831-7133
www.pentair.com
Year 1 please contact WaterPointe Pools for assistance.
Years 2 and after, refer to the chart below to determine warranty coverage, and if you product is covered, please contact the applicator for your product (Either Pool Works, LLC or JR Pool Plaster)
Plaster Warranties through Wet Edge are as follows (all warranty terms are from date of install):
Standard White Marble – 1 Year
Altima – 7 Year
Marquis Magic – 10 Year
Luna Quartz – 10 Year
Pearl, Satin, Signature & Prism Matrix, Primera Stone, Serenity Stone – 15 Year
Pool Works, LLC
5250 Brittmoore Rd
Houston, TX 77041
713-466-3300
www.poolworkstx.com
JR Pool Plastering
6205 Brookfield Dr
Houston, TX 77085
(713) 729-5014
www.jrpoolplastering.com
Gunite warranty will run for the lifetime that you own the property. This is a written warranty offered through the gunite company and is good for the original owner of the pool only. Should sell your home, this warranty will not transfer to the next owner of the property. If you have warranty claims, please refer to your written warranty for the correct company to contact. Contact information for those companies is as follows:
Prestige Gunite
502 FM359
Brookshire, TX 77423
(281) 375-2620
Texas Gunite
6205 Brookfield Dr
Houston, TX 77085
(713) 729-5014
www.jrpoolplastering.com
Gunite Works
9505 W. Tidwell
Houston, TX 77041
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.